Support

Looking for support with Welcome to Virtual Reality for Gear VR?

 

Known Issues:

Bluetooth Headphones (Not supported, will cause the experience to crash)

Oculus does not recommend Bluetooth headphones and/or speakers for use with the Gear VR. Please use a set of wired headphones instead. For more information, please see the Oculus documentation page over audio found here. 

Samsung Galaxy S7 Edge

Performance seems to be worse on the Samsung Galaxy S7 edge compared to other Gear VR compatible phone models. Research is underway at Oculus to help address this issue.

 

If you need additional support, please feel free to use the

form on our Contact page.